1. Return &Refund Policy

 

Welcome to SEHERLY. We want you to be happy with your purchase. Please read our return and refund policy carefully before placing an order.

2. 🔄 Returns

We accept returns for eligible products if the item is:

  • Damaged or defective upon delivery
  • Incorrect or different from the item ordered
  • Missing parts or items from the package

Return requests must be made within 3 days of receiving the order.

3. 📦 Return Conditions

To be eligible for a return:

  • The product must be unused and in its original condition.
  • Original packaging, tags, and accessories should be included.
  • You must provide clear photos or videos showing the issue.
  • Products damaged due to misuse, improper handling, or normal wear and tear may not qualify for a return.

4. 🚫 Non-Returnable Products

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, including:

  • Beauty and skincare products
  • Personal-care products
  • Earrings and certain jewelry
  • Other hygiene-sensitive products

Sale, clearance, or specially marked products may also be non-returnable.

5. 💰 Refunds

If your return is approved, SEHERLY may offer:

  • A replacement product
  • Store credit
  • A refund, depending on the situation and product availability

Refunds are processed after the returned item has been received and inspected.

6. 🚚 Return Shipping

If the item was delivered damaged, defective, or incorrect due to SEHERLY, we will review the return and may cover the applicable return shipping cost.

If the return is requested for reasons unrelated to a product defect or SEHERLY error, return shipping may be the customer's responsibility.

7. 📸 Damaged or Incorrect Orders

Please contact us as soon as possible after receiving your order if you receive a damaged or incorrect product.

Please provide:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • A short description of the problem

This helps us resolve your issue quickly.

8. ❌ Order Cancellation

You may request cancellation before your order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

For COD orders, repeatedly refusing or cancelling confirmed orders may affect your ability to place future COD orders.

9. ⏱️ Refund Processing

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund request.

Approved refunds are processed using the applicable refund method available to SEHERLY.

Processing times may vary depending on the payment method or financial institution.

10. 📞 Contact SEHERLY

For return or refund requests, please contact us:

SEHERLY — Your Online Shopping Store in Pakistan

We appreciate your trust and look forward to serving you.