Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at seherly786@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at seherly786@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at seherly786@gmail.com.

Return & Refund Policy

Last updated: August 21, 2026

Thank you for shopping with SEHERLY. We want you to have a positive shopping experience. If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us so we can help.

1. Returns

We accept eligible returns within 7 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging, where applicable.
• The item must include all original accessories, tags, and components, where applicable.
• You must provide your order number and proof of purchase.
• You must contact us before sending any item back.

We reserve the right to refuse a return if the item does not meet these requirements.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive:

• A damaged item
• A defective item
• The wrong product
• A missing item
• An item that is significantly different from the product ordered

please contact us within 48 hours of delivery.

Please send us your order number and clear photos or videos showing the issue. We will review the request and, if approved, provide an appropriate solution, which may include a replacement or refund.

3. Change of Mind

If you simply change your mind about a purchase, a return may be accepted only if the product is unused, unopened, and meets our return requirements.

Return shipping costs for change-of-mind returns may be the customer’s responsibility.

4. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other practical reasons.

These may include:

• Opened or used cosmetics and personal-care products
• Opened hygiene products
• Products that cannot be resold for hygiene or safety reasons
• Personalized or customized products
• Digital products, where applicable
• Clearance or final-sale items, where clearly stated
• Any item that has been damaged, used, altered, or missing its original packaging after delivery

5. Refunds

Once we receive and inspect an approved returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or bank.

6. Replacements

Where appropriate, we may offer a replacement instead of a refund.

Replacement availability depends on stock. If the same product is unavailable, we may offer another appropriate resolution.

7. Return Shipping

If the return is due to our error, such as receiving the wrong or defective item, SEHERLY may cover the reasonable return shipping cost.

For other approved returns, including change-of-mind returns, the customer may be responsible for return shipping costs.

8. How to Request a Return or Refund

To request a return or refund, please contact us through the contact information provided on our website.

Please include:

• Your full name
• Order number
• Product name
• Reason for the return or refund
• Clear photos or videos, where applicable

Please do not send an item back without contacting us first.

9. Refund Exceptions

We cannot guarantee a refund for items that:

• Were used, damaged, or altered after delivery
• Are missing original packaging or components
• Were purchased outside SEHERLY’s approved sales channels
• Are returned after the applicable return period
• Do not meet the conditions of this policy

10. Policy Changes

SEHERLY reserves the right to update or change this Return & Refund Policy at any time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about our Return & Refund Policy or need help with a return or refund, please contact SEHERLY through the contact details provided on our website.

SEHERLY
Website: seherly.com