Shipping policy

Shipping Policy

At Seherly, we aim to provide a smooth and reliable delivery experience for all pet lovers.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

Estimated Delivery Time

Estimated delivery times are generally:

Standard Shipping: 5–10 business days

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances outside our control.

Shipping Charges

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase. Promotional free shipping may be available on selected orders or during special offers.

Order Tracking

Once your order has been shipped, tracking information will be provided when available. Please allow some time for tracking details to become active after dispatch.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

Delayed or Lost Packages

Occasionally, deliveries may experience unexpected delays. If your order has not arrived within the expected delivery period, please contact Seherly Customer Support, and we will assist you in checking the shipment status.

Damaged Packages

If your order arrives damaged, please take clear photos of the package and product and contact us promptly with your order number.

Multiple Packages

If your order contains multiple products, they may occasionally be shipped separately and arrive at different times.

Contact Us

For questions regarding shipping, tracking, or delivery, please contact Seherly Customer Support through our Contact Us page.